• Groningen, NLD
  • Full Time

Job description

Fugro are the world's leading, independent provider of geo-intelligence and asset integrity solutions for large constructions, infrastructure and natural resources. We provide the technical data and information required to design, construct and maintain large structures and infrastructure in a safe, reliable and efficient manner. Working around the globe, predominantly in energy and infrastructure markets, we employ approximately 10,000 employees in around 65 countries.  




The Senior Servicedesk Specialist we are looking for is an experienced professional who will be responsible for handling and solving of IT issues, providing end-user support and other servicedesk tasks.




Main responsibilities are:


- (Remote) endpoint support and ownership. 


- Resolve 2nd line requests or assign them to specialists/vendors. 


- You will be involved in Windows 10 endpoint provisioning, management, maintenance or troubleshooting and participate in daily system maintenance tasks. 


- You will work according to our procedures and work instructions. The team is working Agile with daily standups to share work and information. Knowledge management and ITIL processes are key success factors.


- Focal point of contact for vendors on operational issues, problems, requests and updates.  


- You will create and maintain all relevant system documentation and instruction guides.


- If necessary you may be asked to travel to other Fugro offices (on all continents).


- Close cooperation with the infrastructure- and global support team.


Main activities are:

- Incident management.


- Service request management. 


- End-user lifecycle management.


- Monitoring.


- Pro-active Operations. 


- Service recovery.


- Continuous improvement. 


- System Documentation.




The successful candidate enjoys his/her job. Customer focus and customer sensitivity are important to you. You are result driven and strive towards customer satisfaction. You are not afraid to ask for help and are always ready to assist others. Continuous improvement of the quality of work as well as your own knowledge and skills is high priority on your list and you own these responsibilities.


Further requirements are:


- Completed Bachelor degree.


- Proven Project Management skills. 


- ITIL certification.


- Recent certification on Windows Desktop software and Microsoft Office.


- Up to date MCSE, MCDST or at least MCSA certification.


- Experience with most of these systems: Microsoft Windows 10, Microsoft Windows Server, PowerShell, O365, SharePoint, Active Directory, SCCM.


- At least 5 years of relevant experience in a flexible, dynamic business environment.


- You are flexible and stress resistant.


- Willing to travel to vessels and ports to assist in mobilisations.


- Good analytical skills.


- Excellent social and communication skills.


- Fluent in Dutch, both written and verbally.


- Very good knowledge of English both written and verbally.


- Knowledge and understanding of company health, security, safety, environmental quality procedures.


- Willing to participate in standby support shifts after office hours and in weekends.


- Valid driver's license.




Fugro offers you a challenging position with opportunity, diversity, creativity and freedom to explore your skills. As a Senior IT Servicedesk Specialist you will be able to grow personally and professionally through internal training and coaching with possibilities to follow courses for further development. Your colleagues are professional and you'll be working in an innovative company with a clear vision, set on growth.


A career at Fugro means challenging work in an international environment. You work in motivated teams with colleagues from all over the world. As Fugro we are proud to provide geo-intelligence and asset integrity solutions to contribute to a livable world. As a market leader in geo-information, Fugro offers a unique combination of state of the art 3D technology, software development and engineering for our clients. Fugro is an international company with a wide range of career potential in The Netherlands and abroad.


Furthermore Fugro offers excellent remunerations and employment conditions such as a good pension and a collective medical insurance, a challenging job with a lot of variation and room for own initiative in an informal and professional working environment and personal development by training and the possibility to attend relevant courses 




To apply, please visit www.fugro.com/careers and upload your resume and motivational letter.


Disclaimer for recruitment agencies: Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.


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